What are the processing time and shipping costs?
ISNEON offers Free Standard Shipping on all orders. However, additional charges may apply for certain islands or territories with difficult access.
All of our LED neon light signs are made to order. In general, it takes 2 to 3 business days to produce and 7-15 days to deliver your beautiful piece after payment. Depending on the demand, we also offer an expedited delivery option (5-7 days) for an extra charge which can be selected at checkout.
Please note that our customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Where do you ship signs to?
Our signs can be delivered to wide range of countries including those in North and South America, Europe, Asia, Africa, Oceania, and more.
We ask for your understand that we do not ship to APO/FPO addresses. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time. Expedited shipping is not offered to P.O. Box shipping addresses.
How can I track the shipping process?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment using the provided tracking number.